At Stitch Patches, we believe in complete transparency in all our interactions. To ensure clarity and transparency between us and our valued buyers, we’ve established the following terms and conditions. Kindly review these terms and conditions before placing an order. By placing an order, it is understood that the buyer has thoroughly read and accepted all terms and conditions.
The contractual agreement between Stitch Patches and the client remains unaltered without mutual consent from Stitch Patches.
Any alterations or amendments to the contract require communication with our customer support team. Stitch Custom Patches reserves the right to deny or approve changes requested by the buyer.
We are committed to accommodating client requests. Minor alterations within the brief will be addressed at no additional cost. However, significant changes, such as fabric or thread replacement, may incur charges.
Clients are welcome to request multiple changes to the design before it proceeds to production. However, requests for an entirely different design under the guise of a revision will not be accommodated.
Stitch Patches acknowledges that the ownership of all shared designs or logos lies with the buyer. Stitch Patches does not claim ownership of the patches created. Even if a designer creates a logo, patch, trademark, or design for you, the end product remains your property.
Buyers are responsible for ensuring that the designs submitted do not infringe upon any other company’s rights. Stitch Patches reserves the right to take legal action if any such infringement is discovered.
For international orders, buyers bear sole responsibility for shipping and duty charges associated with the delivery.
Customized orders may be canceled within 24 hours of placement. After this period, a certain amount will be refunded as per the order cancellation policy.
Stitch Patches cannot be held responsible for shipping delays caused by incorrect addresses or information provided by the buyer.
