The majority of RMM tools systems are used by managed service providers (MSPs). These professionals offer IT help to clients in various places, and they require a quick and dependable method of doing so without needing to physically visit clients to provide on-site support.

Workforces are becoming more and more distributed, but it's also becoming more typical to see internal IT departments using RMM products, which is notable because they combine several core IT responsibilities into a single solution.

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